Refund Policy

Please use this page to understand the steps that apply to purchases made through this website.

Eligibility and exchanges

Returns by mail are available for defective goods as well as non-defective goods, and exchanges are permitted. Contact us no later than 30 days from delivery; eligible merchandise must remain new and unused with the original packaging, labels, and included parts.

A non-defective return may be requested after a change of mind, personal preference, or an incorrect selection. Damaged, faulty, wrong, incomplete, or materially misdescribed items are also eligible for review. Exchanges depend on current inventory.

How to request a return

Send the order number, checkout email, and reason for the request. For damage, a defect, a wrong item, or missing contents, include clear photos or video of the product and packaging. Do not mail anything until the request is authorized.

Approved returns receive instructions for mailing the item back. A free return label is included in the package, and no restocking fee is charged. After approval, the refund is processed to the original payment method within 10 days; the bank may need additional time to post it.

Contact

Email: melizasantosflores2020@gmail.com

Mailing address: 723 Lindsay Blvd, Idaho Falls, Idaho, 83402, United States

Phone: (928) 228-6833