FAQ

Please use this page to understand the steps that apply to purchases made through this website.

What products are sold here?

Our store offers Thinking Putty, sensory play products, slime items, creative kits, accessories, and related gifts.

Is shipping free and when should an order arrive?

Free-shipping eligibility and available rates appear at checkout. We usually prepare a United States order within 1–2 business days. After dispatch, the expected carrier transit window is 3–5 business days, although delivery dates cannot be promised.

What if I change my mind or choose the wrong item?

Returns by mail are available for defective goods as well as non-defective goods, and exchanges are permitted. Contact us no later than 30 days from delivery; eligible merchandise must remain new and unused with the original packaging, labels, and included parts. Approved requests use a free return label included in the package, and there is no restocking fee.

What if an item is damaged, defective, wrong, or incomplete?

Contact us with the order number, checkout email, an explanation, and photos or video of the item and packaging. Do not send an unauthorized return.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payments are supported?

Credit and debit cards, plus any additional active options, are displayed during the secure checkout flow.

Do you use cookies?

Necessary cookies support store operation. Optional analytics or advertising measurement tools, including Google Ads or similar services when enabled, may also be used as described in the Privacy Policy.

Where are the full terms?

Use the Shipping, Refund, Payment, Privacy, and Terms pages linked in the footer. Contact us about products, orders, delivery, returns, payment, or privacy using the details below.

Contact

Email: melizasantosflores2020@gmail.com

Mailing address: 723 Lindsay Blvd, Idaho Falls, Idaho, 83402, United States

Phone: (928) 228-6833